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Patient Experience Analyst
Job Title:Data Analyst
FT/PT/Per Diem:Full Time
Location:South Sarasota (Rand Blvd), FL
Scheduled DaysMonday - Friday
Scheduled Hours8a-5p
Job Description:
The Patient Experience Analyst position is focused on supporting strategies to drive excellence in patient and family experience throughout the Stratum Health System.
Primary tasks, duties, and responsibilities:

1.Promotes and practices the hospice mission and values and follows all policies and procedures of Stratum Health Systems and affiliates.
2.Pulling, analyzing and distributing patient experience data.
3.Interpret patient experience data, analyze results using statistical techniques and provide ongoing reports
4.Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
5.Acquire data from primary or secondary data sources and maintain databases/data systems
6.Identify, analyze, and interpret trends or patterns in complex data sets
7.Monitor performance and quality control plans to identify improvements.
8.Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
9.Communicate, collaborate and work with management/teams to prioritize business and information needs
10.Locate and define new process improvement opportunities
Secondary Responsibilities:

Every incidental duty connected with the Quality Measure Analyst cannot be specified in the job description and the colleague, at the discretion of the Chief Compliance Officer, may be required to perform duties that are not included in this job description.

Physical Requirements:

While performing the duties of this job, the colleague is required to sit for long periods of time. Manual dexterity and visual acuity necessary to write, type using a computer keyboard and 10-key calculator, visually read information off of a computer monitor and paper documents. Requires ability to orally communicate information over the telephone, in person and hear responses. Requires ability to lift and carry up to 25 lbs.
1.BS in Healthcare, Information Management or Statistics
2.3 years’ experience in a health care setting.
3.An equivalent combination of professional experience and education may be considered as meeting the Education/Professional requirements.

Knowledge, Skills and Abilities Required:
1.Advanced computer skills, to include Microsoft Outlook, Word, PowerPoint and Excel
2.Advanced knowledge of effective data reporting and interpretation of survey results, customer comments, and statistical concepts.
3.Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
4.Strong communication skills, both oral and written
5.Knowledge of community-based healthcare operations
6.Strong interpersonal skills; able to effectively communicate with all levels within the organization.
7.Must understand and be committed to confidentiality regarding protected health information and attorney-client privileged information.
8.Valid Florida Driver’s license and auto insurance.
9.Possess reliable transportation and ability to travel throughout service area in all weather conditions.

Machines/Equipment, Tools Used: All general office equipment including personal computer, telephone, fax/copier/scanner and 10-key calculator. Microsoft Office Suite and Electronic Medical Record.

Responsible to: Chief Compliance Officer
Primary Responsibilities: