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Director of the Access Center
Job Title:Management
FT/PT/Per Diem:Full Time
Location:Lakewood Ranch, FL
Scheduled DaysMon - Fri
Scheduled Hours8am - 5pm
Job Description:
Tidewell Hospice, a mission-oriented non-profit hospice in sunny Southwest Florida, is seeking an experienced professional to lead the Access Center, a call-center team that provides our patients and loved ones exceptional customer service and efficient access to Tidewell care and services.

In collaboration with the Vice President of Admissions, the Director will chart a course and measure performance of the Access Center. The successful applicant will communicate a clear vision for the Access Center and motivate and mentor colleagues as well as analyze current referral and admission processes for effectiveness.
The Director of the Access Center must exhibit strong leadership and problem-solving skills and be open to new ideas while working in a fast-paced environment. Knowledge and compliance with all CHAP, state, federal and local government regulations related to admission policies and procedures is required.

Applicants must be a licensed RN with an Associate of Science Degree in business, health or service field required. A Bachelor’s Degree is preferred. A minimum two to three years of call center management experience is required. Proficient in Excel and Word. Experience with Call Center Software and Electronic Medical Records (EMR) systems is preferred as is previous experience in a hospice or home health environment. An equivalent combination of professional experience and education may be considered as meeting the educational/professional requirements.
Primary Responsibilities: